top of page

Our Policies

At RecoverMe Therapy, our mission is to deliver exceptional massage therapy while ensuring a safe, respectful, and comfortable experience for every client. Our policies are designed to uphold the highest standards of care, maintain clear communication, and provide a seamless experience from booking to relaxation. We are committed to supporting your well-being and ensuring that your time with us is both enjoyable and beneficial.

Appointment Cancellation Policy

To ensure the best experience for all our clients, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your massage appointment.
Cancellation Fees:

  • Cancellations made less than 24 hours before the appointment will incur a fee of 30% of the service cost or specific dollar amount.

  • No-shows will be charged the full price of the scheduled service.

Exceptions: We understand that emergencies can happen. If you have an extenuating circumstance, please contact us as soon as possible to discuss potential adjustments.
Thank you for your understanding and cooperation.

Membership Policy

By purchasing our memberships, you agree to an automatic renewal every month. Your membership will renew at the end of each term unless canceled at least 30 days before the renewal date. For more details or to cancel, please log in or contact us at rmt@recovermetherapy.com

Any session not used within 60 days of the autorenewal date will be forfeited. Questions, please feel free to contact us.

Client Intake Policy

​To ensure we provide you with the best possible care and personalized service, we have a client intake policy that helps us understand your needs and health conditions. Please review the following guidelines:

  • Pre-Appointment Forms:

    • All new clients are required to complete a health intake form before their first appointment. This form includes essential information about your health history, current conditions, and any specific concerns or goals for your massage therapy.

  • Health and Medical Information:

    • It is crucial to provide accurate and comprehensive details about any medical conditions, injuries, or allergies. This information helps our therapists tailor the session to meet your needs safely and effectively.

  • Confidentiality:

    • All information provided is confidential and will be used solely for the purpose of delivering appropriate and safe massage therapy. Your privacy is important to us.

  • Updating Information:

    • Please inform us of any changes to your health status or contact information before each appointment. Updated information ensures that your treatment remains suitable for your current condition.

  • Appointment Duration:

    • Arrive at least 15 minutes before your scheduled appointment to complete any remaining paperwork and to ensure the full duration of your massage session.

  • Consent:

    • By scheduling an appointment, you consent to the collection and use of your personal health information as described in this policy.

  • If you have any questions or need assistance with the intake process, please contact us at rmt@recovermetherapy.com. We’re here to help!

     

Privacy Policies

RecoverMe Therapy is committed to protecting the privacy of all client information. Any personal, medical, or otherwise sensitive information provided by clients will be kept strictly confidential and used solely for the purpose of providing professional massage therapy services.

RecoverMe Therapy adheres to all applicable privacy laws and ethical standards. Client information will not be shared, disclosed, or sold to third parties without the client's explicit written consent, except where required by law or necessary to prevent imminent harm.

For any questions or concerns regarding this privacy policy, please contact RecoverMe Therapy directly.

By engaging with our services, you acknowledge and agree to the terms of this Privacy Policy.

bottom of page